Refund and Return Policy

Thank you for purchasing our products listed on www.jeravae.com and operated by Jeravae.

We want you to love your JERAVAE International purchase with all your heart, but if you feel you can't use the item(s) you received, we do have procedures for easy returns and exchanges. Listed below are the instructions and stipulations of each type of item. Please note that as of December 5, 2020, any in-stock items purchased from the In Stock section of our website are non-returnable and non-refundable.

Tights and Accessories

Tights and accessories, including LipSense products, are non-returnable and non-refundable.

Ballroom costumes (this includes anything with stones AND men's wear):

  • All costumes must be postmarked within two (2) days of delivery of each item. There will be absolutely no exceptions to this stipulation.
  • Items must be in new condition and unworn.
  • All tags must still be attached and not damaged.
  • Any costumes that have been worn, are damaged, or have tan/deodorant stains will be immediately returned to the customer and no refund will be issued.

Once your package has been delivered back to JERAVAE International, we will inspect your costume and process your refund/exchange. (Note: Because the return process is so urgent for costumes and men's wear, you do not need to fill out an RMA form before sending the item(s) back). You can contact customer service once it's on its way to let us know you are returning it.

Practice wear and shoes (this includes dresses, tops, skirts, and ladies pants):

  • RMA form: Any return or exchange of practice wear, shoes, or any other non-costume item MUST be accompanied by an approved RMA form. If we receive an item for return or exchange without an approved RMA number, your item(s) will be immediately returned and no refund or exchange will be given. The RMA form can be found at the bottom of our "FAQ" webpage.
  • All items must be postmarked within 15 days of SHIPMENT of each item (not delivery).
  • Items must be in new condition and unworn.
  • All tags must still be attached and not damaged.
  • Any item that has been worn, damaged, or has tan/deodorant stains will be immediately returned to the customer and no refund will be issued.
  • Any item that has been altered or adjusted in anyway will not be accepted for return/exchange.
  • Shoes that have any visible wear on the soles will not be accepted for return. It only takes one step on the dance floor to alter the sole, so please make sure your shoes fit before walking or dancing in them.
  • Returned items will be refunded minus a 15% restocking fee and shipping charges. The restocking fee is waived for items that are exchanged. Both shipping charges will still apply if applicable. An additional $5 charge will be issued for any dress bag that is not sent along with the returned items.

Cancellation

An order may be cancelled up until payment has been processed. Once the payment is processed, the buyer is responsible for the payment. Item(s) cancelled after 24 hours of the order placement are subject to a restocking fee.

If you have any additional questions or would like to request a refund, feel free to contact us. Ready to begin the return process? Please complete the RMA form to request a return or exchange.