Q: How do I know if an item is in stock?
A: If an item is kept in stock, the phrase "in stock" will be in the item's description. If an item is not in stock at the moment, we will provide the delivery times in the listing (this will usually range between 2-6 weeks).
Sale/Clearance items are also kept in stock and can usually be shipped out within 1-2 business days. Please contact us with any questions about timelines and shipping ranges. We’d be happy to let you know if a certain item or size is in stock.
Q: The item I want is out of stock. Can I still order it?
A: YES! Probably. Even if an item is listed as out of stock on the website, the size and color you need are probably still available from the manufacturer. We can order it for you, but it will take a few weeks to come in. Unfortunately, not all our items are restocked, but please contact us if you would like to add your email address to our notification list. We’d be happy to let you know if and when a specific item will become available again.
Q: When will my order be shipped?
A: Items that are kept in stock will typically ship from our Kansas City location within the next business day. If you purchased an item that is not in stock, it will ship from our Kansas City location within 2-6 weeks depending on the item, and again, the item listing will tell you a more precise shipping time frame.
Please note that ground or overnight shipping selected at checkout only applies once we receive your item(s) from the manufacturer. If you have an urgent deadline, please contact us to discuss delivery times for specific items before making your purchase of non-in stock items. For more information on shipping, please see our Shipping Policy.
Q: Do you ship internationally?
A: YES! If you need your order shipped to a country outside of the United States of America, the option is available during checkout. The shipping price will populate once you select your country. We use FedEx International Priority for all international shipments. Most shipments take 3-4 business days to be delivered once they have left our facilities. For more information on shipping, please see our Shipping Policy.
Q: I want to return my purchase. What do I do?
A: If you are not 100% satisfied with your purchase from JERAVAE, you can return your eligible item(s) for a refund within 15 days of shipment. There is a 15% restocking fee for returns (this fee is waived for exchanges). Sale and exchanged items do not qualify for returns or exchanges. (Returns must be unworn, in new condition, and in the original packaging). All returns must be accompanied by an approved RMA Form. For more information on returns, please see our full Return Policy.
Q: Am I able to return shoes?
A: Yes, but only if they haven't been worn. Shoes that have any visible wear on the soles will not be accepted for return. It only takes one step on the dance floor to alter the sole, and we will inspect the soles, so please make sure your shoes fit before walking or dancing in them. For more information on returns, please see our full Return Policy.
Q: Can I exchange my order instead of returning it?
A: Yes, you have the option to exchange an eligible item instead of returning it for a refund. When completing the RMA Form, just be sure to check the “Exchange for another item” box. Once we receive your RMA form, we’ll respond and help you begin the exchange process. For more information on our exchange process, please see our full Return Policy.
Q: Do you provide prepaid return labels?
A: We’d love to be able to provide prepaid return labels for our customers; however, as a small business, we’re unable to provide this service at this time. We do ask that customers be responsible for all shipping costs. For more information on returns, please see our full Return Policy.
Q: How long does it take for me to get a refund?
A: Once we receive your qualifying return and approve your refund, we will credit your original method of payment. Depending on your financial institution, please allow 5-10 business days for the credit to post to your bank or credit card account.
Q: Can I return sale/clearance items?
A: All sale/clearance items are final sale and do not qualify for returns or exchanges. Clearance items will generally have “_in” added at the end of the item’s model number in the title. For more information on returns, please see our full Return Policy.
Q: Do you have any items on sale?
A: Yes! Our sale items can be found in the Sale/Clearance section of our website.
Q: How do I know my size?
A: We want your JERAVAE practice wear and shoes to fit just right. Please follow our General Size Chart to find the size you should order. If you have any questions, or need a size outside of the chart, please contact us.